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Our promise in plain English

We believe healthy choices start with clear expectations. These terms outline how we work together, how we protect your information, and what you can expect from every consultation with NutriHarmoni. No legalese, just the honest details that matter.

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Using the NutriHarmoni website

Access to our site is provided on a temporary basis, and we reserve the right to withdraw or amend services without notice. You are responsible for ensuring your internet connection is secure and for maintaining the confidentiality of your account credentials.

When you book a consultation or interact with our resources, you agree to provide accurate, current information. This helps us tailor recommendations to your specific needs, whether you're managing diabetes, navigating postpartum nutrition, or planning meals during Ramadan.

  • One account per individual; sharing credentials is not permitted.
  • Our content is for educational purposes and does not replace medical advice.
  • You may link to our pages, but cannot mirror or frame our content without permission.
  • Respectful communication with our nutritionists is required; harassment results in service termination.

Consultation bookings, payments, and cancellations

Booking

Confirmations are sent via email. Please check your spam folder. We send a reminder 24 hours before your session.

Payment

Fees are listed in MYR. Online payment is required to secure your slot. We accept major cards and local bank transfers.

Cancellations

Free cancellation up to 12 hours before your appointment. Late cancellations may incur a 50% fee.

Rescheduling

We understand life happens. If you need to move your booking, use the link in your confirmation email or contact us at [email protected] at least 6 hours in advance.

Your data, our stewardship

We collect only what helps us serve you better: basic profile info, dietary preferences, health goals, and consultation notes. This stays private. We do not sell your data to third parties.

By using this site, you acknowledge that our Privacy Policy explains how we handle your information. For questions, email our data officer at [email protected].

Encryption & Security

We use HTTPS across the entire site. Payment processing is handled by certified gateways; we do not store your card details. If we spot suspicious activity, we may lock an account temporarily to protect you.

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Questions investors should ask

How do you verify nutritionist credentials?

All nutritionists hold recognized degrees and are registered with Malaysian health bodies. We verify continuing education credits annually.

What happens if a user misses an appointment?

We offer rescheduling and a 12-hour cancellation window. No-shows without notice are charged 50% to respect our experts' time.

How is revenue generated?

Direct consultation fees and optional meal plan subscriptions. No ads, no data sales.

Are plans tailored to Malaysian diets?

Yes. We consider local staples like nasi lemak, roti canai, and cultural practices such as fasting during Ramadan.

What liabilities do you assume?

We provide education, not medical treatment. Users consult doctors for clinical conditions. Our terms limit liability to service delivery issues.

How do you handle disputes?

We prefer conversation first. If unresolved, we follow Malaysian consumer protection guidelines and offer mediation.

Evidence, assumptions, and what changes our mind

Assumptions

  • Users seek practical, culturally relevant advice.
  • Trust is built through transparent terms and human support.
  • Time is a constraint for KL professionals.

Constraints

  • We cannot diagnose or treat medical conditions.
  • Service is limited to Malaysia due to regulation.
  • Availability depends on nutritionist schedules.

What Changes Our Mind

New clinical guidelines, updated allergy research, or changes in Malaysian food policy would prompt us to revise our methods. User feedback on meal plan feasibility directly shapes our approach.

Malaysia-Specific Note

Our terms consider local context: traffic patterns for on-time bookings, halal certification awareness, and seasonal availability of produce like durian or mango. We adjust plans during festive periods like Hari Raya or Chinese New Year.

Field note: These terms were written with input from our Kuala Lumpur user base.

How these terms were evaluated

We reviewed common pitfalls in service terms: over-broad liability clauses, confusing cancellation rules, and opaque data practices. Our method focused on clarity and fairness for Malaysian users. We tested readability with a small group of local users, including a busy office worker and a postpartum mother. The robustness of these terms depends on our ability to respond to user feedback and regulatory changes. If a clause creates confusion or feels restrictive, we'll revise it. The limits of these terms: they cannot cover every edge case, but they aim to set a respectful baseline for our relationship.

Questions or concerns?

Email Us

[email protected]

Contact Page

Call Us

+60 3-2383 1234

Mon-Fri: 9:00-18:00

Visit Us

Level 15, Menara 3, Petronas Tower

Kuala Lumpur City Centre

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